Our prayer rugs are 10mm thick. For reference, a standard rug is usually between 2 to 4mm thick.

All orders are shipped within 48 hours. During busy periods (e.g., Ramadan, Eid season, it may take longer.

Yes, you can cancel your order if it has not yet been shipped.

To return your order, please contact us within 14 days at qissahco@gmail.com. Include your order number and the items you wish to return. We will provide you with the return address.

Personalized prayer mats with embroidered names can not be returned.

Note: Shipping costs are non-refundable. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.